Review by a Neighbor in Maiden, NC
Project: Repair a Septic System
Showed up on time * very nice to my wife * explained what they did and gave recommendations on what we should do in the future and did it in a way that didn't feel like "pressure" to spend more money.

Review by Lisa C. in Cherryville, NC
Project: Repair a Septic System
I had suspected the septic tank had not been pumped in years. 1st choice arrived on time, pumped out the septic tank, noticed two problems, advised on suggested repair(s) returned again made the repair(s) retuned the area to the state it was found in (filled in holes in yard). All fees and estimates were as stated, no $$surprises. Good, honest, hardworking man.

Review by Molly A. in Huntersville, NC
Project: Repair a Septic System
Jon was prompt, professional and courteous. he made me feel like I was his only customer that day and no question was too silly to ask. His service was excellent and his prices are good. I highly recommend First Choice.

Review by Mario P. in Charlotte, NC
Project: Repair a Septic System
very professional and very honest. thank you service magic.

Review by a Neighbor in Charlotte, NC
Project: Repair a Septic System
Wonderful guys to work with. Very thorough and informative.

Review by Amy K. in Iron station, NC
Project: Repair a Septic System
John was prompt and professional. He took a lot of time to explain details of my septic drain field to me and offered me the lowest cost options first. One of his suggestions cost .75 cents! I would recommend this company to everyone.

Review by Kika M. in Charlotte, NC
Project: Repair a Septic System
Very knowledgeable. Reasonable service cost. I would recommend John to anyone needing septic services.

Review by Eileen G. in Denver, NC
Project: Haul Waste, Junk, Debris and Building Materials to the Dump. They were very helpful and accomodating.

Review by Laurie H. in Charlotte, NC
Project: Pump Out a Septic Tank
They did a great job. Same day service with tips and hints on how to prevent it from happening in the future. Very professional. I will be referring many other people to use this company.

Review by Julie H.
Project: Septic System - Repair
He went above and beyond of what we expected. Communicated via email sent pictures before and after. Very impressed!!

Review by Kim T. in Huntersville, NC
Project: Pump Out a Septic Tank
I called Jonathan around 3:30 Thursday afternoon and he was able to be at my house that next day at 8:15am. He showed up promptly at 8:15am and was done within the 30 minutes he said it would take. He did a great job of not making it show where he had to dig up the tank cover. I have already recommended him to others! Thanks for a great job.

Review by Richard M. in Gastonia, NC
Project: Repair a Septic System
John came out when he said he would be there, explained in very good detail the problem and best ways to fix it. Would use again if needed.

Review by Jay A. in Denver, NC
Project: Pump Out a Septic Tank
Professional, educational, excellent response time, very informative, arrived on time, gave courtesy call, thoroughly educated me in septic preventable maintenance and came well equipped for the process. We did have to call roto-rooter afterward to slice-n-dice our clog, but we understood that it is a different service than the septic and drain snake. Jon worked quickly, efficiently, and kept his worksite clean. He was well groomed, respectful, and courteous at all times.

Review by Reginald G. in Charlotte, NC
Project: Pump Out a Septic Tank
On time very professional. I will use them again !!!!!!!


We Specialize In All Aspects Of Septic Installs, Repairs, And Maintenance For Alternative And Conventional Systems.


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$10 Discount For Septic Pumping Services Available for Seniors, Military, Law Enforcement, & Disabled!

Excludes Inspection Services

Customer Testimonials



Check Out Our FAQ's For Helpful Maintenance Tips & Much, Much More!



We are here to serve you at the HIGHEST LEVEL! 

​Family Owned & Operated For Nearly 30 Years​​. We offer professional, immediate service for both residential and commercial customers. Ask us about our Automatic Maintenance Programs so you don’t have to worry about scheduling! Don't forget to have your septic tank pumped on a regular basis!  

NOW HIRING! Drain Cleaning Techs, Septic Service Techs, CDL Drivers, Plumbers, General Laborers, & MORE!




  1. Is your company a full service septic company so that if my system requires additional work such as repairs, can this service be provided?
  2. How many lids can I expect your company to dig up and open on my septic tank?
  3. How many chambers/compartments will your company empty out of my tank? (Hint: If you reside in NC, the answer should almost always be 2! This means 2 lids will have to be opened/uncovered.
  4. Will your technicians remove all of the black sludge from the bottom of my tank? If the answer is no, then ask why! (We'll give you a little hint – if anyone tells you the good bacteria needs to be left in the bottom of your tank - be very cautious!
  5. Is disposal included in the pricing?
  6. Will I be charged with a dispatching or arrival fee?
  7. Will I be charged with an environmental/energy fee?
  8. Will I be charged with a fuel surcharge fee?
  9. Is your company locally owned?
  10. Does your company subcontract any of the work and if so what is the name of the company who will be working on my property?
ReviewsOpen Reviews


Before contacting a Septic, Sewer, or Plumbing company check out this list of helpful questions to ask below:


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I'm 54 and have never given a testimonial. This may have been the best professional response and service I've ever had. From the first return call to Jon coming out to fix my system at 8:45 on a Sunday night it could not have been better.

Thank you,

Todd Stancombe

I wanted to personally extend my thanks to your team for all of their hard work yesterday. I am not sure that in today's busy world we take enough time to reach out and show our appreciation for such efforts and professionalism, but I think it is important to try. I am grateful for the combination of expert knowledge, hard work, attention to detail, technical skill, and attitude. I have worked side by side over the years with a number of teams in various projects and installations and I would be pleased to recommend your business to anyone based on my personal experiences. Not just yesterday in the field, but also in the scheduling, e-mails, phone calls, and web site information. 

We now have the confidence that our system has been not only repaired, but improved to the highest standards for quality and functionality. To a family that is very important. To a businessman that is economic security. To an engineer that is design confidence. To an artist that is…. SWEET!

I am happy to have been knee deep in the trench with such a first rate group of people. You should be proud of your service - and we are very thankful we found you on the web.

Best wishes to everyone - you are not only our first choice…but the best choice.

-Tom and Daisy Risser

We really appreciated Jon and his crew working so hard to ensure that our septic tank issues were taken care of. They inspected the tank, pointed out that our tank was never properly installed and lacked key parts to ensure the better inner workings of the septic system. They arrived right on time, they did the job for the quoted price, they explained what they were doing to us and were very polite. Never did I feel they were just out to make a quick buck. We never felt pressure to buy "extra" services. Our problem stemmed from numerous years of neglect to the system. It was a relief to know that we weren't causing the problem as our landlord had stated previously. The entire crew was friendly, attentive, and professional. I would recommend them again and will use their services when we get a house of our own. Thank you 1st Choice Septic!

- Rebecca Weathers

We had an emergency septic issue and quickly looked online for an emergency septic company that could help us. The first number we called (whom by the way was listed as a 24 hour service) did not answer their phone.. this is when we called upon 1st choice septic. It was about 10:30 pm when a VERY helpful Erin answered the phone. I explained my situation and she spent the next 45 minutes reassuring me that I could wait until morning to have this issue addressed. Erin also spent much of that time educating me on my septic tank and why and how it works. The next morning, first thing, just as promised, Jon showed up and quickly began his evaluation of our septic problem. Jon was very thorough and very polite and also took the time out of his busy schedule to reassure me and educate me on the Septic tanks!! I have passed out many of their business cards to my friends as they are the ONLY COMPANY I would TRUST with my Septic maintenance, issues and upkeep!!!! THANK YOU Jon and Erin!!!

- Molly Webster

I as a Realtor appreciate vendors who make my clients their clients. They care about customer service to my clients and to me their most important mission. I found that particular trait with 1st Choice Septic. I highly recommend this company for that reason. They did the job on time for the quoted price and truly appreciated my business.

- Gene Filer